Frequently Asked Questions
Your guide to shopping the finest western apparel and hardware.
What is the typical shipping timeframe for my order?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy for western wear?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that custom-shaped hats and personalized leather goods are final sale.
How do I ensure I am ordering the correct boot size?
Most of our western boots run true to size, but we recommend checking the specific size chart on the product page as some brands may vary. If you are between sizes, we suggest sizing up.
Do you offer international shipping?
Currently, Broken Bow Western Goods ships within the United States and Canada. We are working on expanding our international shipping options soon.
How should I care for my leather goods?
To maintain the quality of your leather, we recommend using a high-quality leather conditioner every 3-6 months and avoiding prolonged exposure to direct heat or moisture.
Can I track my package once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.