Returns & Exchanges
At Broken Bow Western Goods, we want you to be completely satisfied with your rugged apparel and gear. If your purchase doesn't fit your trail, we offer a 30-day window for returns and exchanges on all unworn items in original condition.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the western goods are in sellable condition.
Label and Ship
Print the prepaid shipping label provided via email, affix it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing